If you, against all expectations, find a similar product at a lower price at a competing online store in the UK, we will immediately match the price.
Notice that the competitor needs to be a UK online seller since we do not compare prices with foreign retailers. We compare with the total price incl. delivery and other extra costs. Remember that we offer free delivery on all orders over £35.
We are certainly reasonable
Although we could argue that the competitor's service does not match ours, you can expect a fair treatment. If a competitor’s offer is fairly comparable, we will match the price.
This is how you do
- You find the same product at a cheaper price on another web store
- Copy the web address that links to the product
- Notify us about the cheaper price by sending us the link
Send the link in an email to us with the subject: “Price match”
Send the email to: firstname.lastname@example.org
We will correct the price, so you can purchase the product online at the cheapest possible price and still enjoy our high level of service.
Conditions for price match
Our price match guarantee covers competitors in UK. Price match is only valid on the day of purchase and is based on price + shipping + extra fees, that means the total price you have to pay to get the product delivered to your door.
The price match guarantee does not apply if one or more of the following circumstances apply to the webshop offering a cheaper price.
- The web shop does not deliver to UK
- The product is for sale in a limited quantity or for a limited time
- In the case of discontinued or returned products
- In the case of obvious pricing errors
- The web shop does not have the product in stock
- The web shop is not based in UK