TERMS OF CONDITION AND USE
Placing your order and delivery
Once you have placed your order online we will send you a receipt via email. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email with a tracking number when the product is ready to ship. This is the point at which a contract will be formed between us for the sale of the product. We may choose not to accept your order for any reason and we will not be liable to you or anyone else in those circumstances. We may be unable to process your order if (a) the product you ordered is out of stock or discontinued; or (b) there is a problem with authorisation of your payment method.
We aim to deliver your purchase within 2 working days to the address specified in your order. For orders above 25 UK pounds (£25) we deliver to you free of charge.
Risks and Ownership
Once delivered, the products ordered will become your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
Ownership of products will pass to you on delivery of the products or us receiving full payment of all sums due in respect of the products (including delivery charges), whichever is the later.
Price and Payment
The price of any products will be as quoted on the HelloSkin website (the "Website") from time to time, except in the case of obvious error. These prices include VAT at the applicable local rates but exclude delivery costs. We cannot complete your order until you have paid for it in full.
SECTION 1 – DISCLAIMER
The content of the Website (the "Content") is protected by all applicable national or international law, regulation and treaty including, but not limited to, copyright laws and trade mark laws. All copyright, trade mark, design rights, patent and other intellectual property rights (registered or unregistered) in the Content belongs to us or is licensed for use by us.
The Content may not be copied other than for your personal and non-commercial use with all copyright or other proprietary notices retained. Except as expressly provided above, you are not allowed to copy, display, download, modify, reproduce, print or retransmit all or any part of the Content in any form or by any means without our express prior written consent.
SECTION 2 – DISCLAIMER OF LIABILITY
We endeavour to keep content updated. However, we do not give any guarantee, condition, warranty or representation as to the accuracy, sequence, timeliness or completeness of the Content and we may suspend access to or discontinue publishing the Website without prior notice. We reserve our right to alter, modify, substitute or delete any Content at any time at our sole discretion without notice and without liability for LEO Pharma.
Access to the Website is permitted on a temporary basis and we will not be liable for the Website or any Content being unavailable or uninterrupted at any time for any period. From time to time we may restrict access to some parts of the Website, or our entire Website, to users who have registered with us and we assume no responsibility for any such interruptions. The Website may also be unavailable from time to time due to maintenance or malfunction or for other reasons outside our control and we assume no responsibility for any such malfunctions, delays or interruptions.
The Content is provided for general information purposes only. The Content does not provide you with any advice or recommendation of any kind and must never be used as a substitute for advice provided by a doctor or other qualified healthcare professionals.
SECTION 3 – HYPERLINKS
This Website contains links to third-party websites over which we have no control and should not be interpreted as our endorsement of any information, product or service that is offered or reached through such websites. If you follow a link to any of these third-party websites we will not be liable for any loss or damage that may arise from your use of them.
Please contact us about any links from our Website or linking to our Website which you believe are inappropriate and/or illegal.
SECTION 4 – VIRUSES, HACKING AND OTHER OFFENCES
We will take all reasonable measures to protect this Website against computer viruses, worms, Trojan horses or other threats. We do not, however, warrant that this Website is free from such harmful programs and we are not responsible for any loss incurred by you due to harmful programs received from this Website or by means of files downloaded from this Website.
SECTION 5 - TERMINATION
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – USER GENERATED CONTENT
SECTION 8 – MISCELLANEOUS
LEO Pharma may terminate this Website for any or no reason, at any time with or without notice and without liability for LEO Pharma.
SECTION 9 – NOTIFICATION OF CHANGES TO THIS STATEMENT
SECTION 10 – GOVERNING LAW AND JURISDICTION
SECTION 11 – SUBSCRIPTION
By subscribing to any product(s), you agree to pay the subscription fee for the product(s) as a recurring payment each time your scheduled delivery date is due.
Any product bought on subscription will be recurring until deactivated by you. If you wish to change or cancel your subscription, you must give us notice at least two working days prior to your next scheduled delivery. This notice may be forward by email or through your HelloSkin account. If you do not cancel your subscription within this deadline, you will receive the next scheduled delivery.
Each subscription is classed as a single sales contract for regular delivery of goods, so you are only entitled to receive a refund if you cancel your subscription with us within 30 days from the day on which you, or a person, other than the carrier, identified by you to take possession of it, acquire physical possession of your first HelloSkin delivery. You are entitled to cancel your subscription at any time, however unless you cancel your subscription with us within 30 days from the day on which you acquire physical possession of your first HelloSkin delivery, you will not be entitled to a refund.
The above cancellation policy does not affect your statutory rights.
SECTION 12 – COMPLAINTS
If you have a complaint about HelloSkin and our services, please reach out to the HelloSkin team on:
In the unlikely event that we unable to resolve your complaint, and you are still not satisfied, you may file your complaint on the EU Online Dispute Resolution platform which is available at www.ec.europa.eu/consumers/odr.